Return Policy

RETURNS / EXCHANGES Total price and sale items:

If you are not completely satisfied with your product, our returns policy allows you to return full price items and items on sales that are not in ‘final clearance’ to PALOMA LACACI within 15 days of the order date.

Contact our customer service at Paloma@palomalacaci.com indicating the order number and reason for the return.

NATIONAL RETURNS FROM SPAIN (peninsula, Canary and Balearic Islands):

With sustainability in mind, we do not offer you free returns or free shipping. We appreciate our customers to buy consciously. Returns and exchanges of all items on sales are not covered by PALOMA LACACI.

Contact our customer service center and we will let you know the method at your expense to make the return at Paloma@palomalacaci.com

RETURNS FROM EUROPE:

All return costs must be covered by the customer, please contact our returns center to complete your return or exchange request. Please note that all refunds will be made for the price of the items, not including additional shipping options (Express) at checkout, or duty and VAT paid to enter your country.

Contact our customer service center and we will let you know the method at your expense to make the return at Paloma@palomalacaci.com

RETURNS FROM USA AND REST OF THE WORLD:

All return costs must be covered by the customer, please contact our returns center to complete your return or exchange request. Please note that all refunds will be made for the price of the items, not including shipping options at checkout, or duty and VAT paid to enter your country.

Contact our customer service center and we will let you know the method at your expense to make the return at Paloma@palomalacaci.com